Refund Policy

Refund Policy

Last Updated: June 2026

We strive to provide a satisfactory shopping experience. This Refund Policy explains when and how refunds may be requested.

1. Eligibility for Refunds

Customers may request a refund under the following circumstances:

a. Order Not Received

A refund may be considered if:

The order has not been delivered within a reasonable period; and
Tracking information confirms non-delivery.
b. Damaged or Defective Products

Customers may request a refund or replacement if the product arrives:

Damaged;
Defective;
Significantly different from the product description.

Supporting photographs or evidence may be required.

c. Incorrect Item Received

If a customer receives an item different from the one ordered, a refund or replacement may be offered after verification.

2. Refund Request Period

Customers should submit refund requests within 7 days of receiving the product.

Requests submitted after this period may not be eligible for review.

3. Non-Refundable Situations

Refunds will generally not be granted for:

Change of mind after delivery;
Incorrect shipping information provided by the customer;
Delays caused by customs inspections;
Normal wear and tear;
Products damaged due to misuse or improper handling.
4. Refund Review Process

All refund requests are reviewed individually.

We may request:

Order number;
Proof of purchase;
Photos of the product;
Additional supporting information.
5. Refund Method

Approved refunds will generally be issued through the original payment method used for the purchase.

Where the original payment method is unavailable, an alternative refund method may be arranged where permitted by applicable laws and payment provider rules.

6. Processing Time

Once approved, refunds are typically processed within 3–10 business days.

Actual receipt of funds may vary depending on:

Banks;
Card issuers;
Payment service providers.
7. Fraud Prevention

We reserve the right to deny refund requests that are determined to be fraudulent, abusive, or inconsistent with this policy.

8. Contact Us

For refund inquiries, customers may contact our support team using the contact details provided on the website.